Return & Refund Policy / Phone Dekho

Return & Refund Policy

Return policy is a set of rules and guidelines established by a Phone dekho that outlines the procedures and conditions under which customers can return purchased goods for a refund, replace,or store credit. The primary purpose of a return policy is to provide clarity and transparency regarding the terms and processes associated with product returns. Key components of a return policy typically include:

  1. Timeframe: Specifies the period during which customers can initiate returns. This could range 7days from the date of purchase.
  2. Verify the isssue: After initiating the return company will verify the issue discussing with customer what type of issue HE / SHE is facing.
  3. Condition of the Item: The condition of the item that must be eligible for return such as being unused, undamaged, and in their original packaging.
  4. Proof of Purchase: Requires customers to provide proof of purchase, such as a receipt, order confirmation, or packing slip, when returning an item.
  5. Return Authorization: Customers need to obtain authorization or approval before initiating a return through customer support or an online portal.
  6. Return Process: Email us at using your registered email ID, including your order ID and registered phone number if you need assistance from our customer support team.
  7. Accept return: After creating return customer support team will accept the return and arrange the reverse pickup facility.
  8. Reverse pickup arrangement: Company arranges for a courier or shipping service to pick up the returned item from the customer's registered location.
  9. Return Shipping Costs: The company is responsible for covering the cost of return shipping. if any case reverse pickup facility is not available in that location costumer have to pay return shipping fee. company will verify it and then it will be reimburse to him / her.
  10. Verifying the product: After receiving the reverse pickup our technical team will verify it will take some days to verify it. after that only refund process will start.

  A Refund policy is a set of rules and guidelines established by a Phone dekho that outlines the conditions and procedure under which customers can receive a refund for their purchased productsor services. key components of a refund policy typically include: 

  1. Timeframe: Once we receive the return shipment, we will transfer the respective amount within 7 business days to the customer's bank account"
  2. Eligibility: The conditions under which a refund is granted,such as it must be unused, must be in original condition.
  3. Proof of Purchase: Requires customers to provide proof of purchase, such as a receipt, order confirmation, or packing slip to get refund.
  4. Refund Method: The refund will be processed through the original payment method, store credit, or an alternative means.
  5. Eligible and Non-Eligible Items: The items which are eligible such as defective or damage items,incorrect items,unused items,manufacturing defect items.items which are not eligible under refund policy such as sale or clearance item,items without original packing.
  6. Refund Confirmation: Once the refund has been processed,custumer will be notified through email or another communication method.
  7. Cancellation and Refund for Cancelled Orders: Customers have the option to cancel their order before the company ships the items. No cancellation shall be accepted post despatch of the product.  


An easy cancellation process is available for all our esteemed customers. You can cancel your online order before the product has been shipped. Entire order amount shall be refunded within 3 business days,You can cancel an order in an easy step.

  • Write an email at for customers to reach out for any inquiries or assistance.
  • Contact us at 18005723432, to register the cancellationof the order before despatch.
  • Cancellation may not be applicable for sale items depending on the terms and conditions of the sale or offer.
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