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Warranty Policy
Our warranty policy is like a guarantee to assure you that every device you buy from us meets the highest standards of functionality and reliability.
|
Category |
Conditions |
Scratches |
Accessories |
Warranty |
Functionality |
Dents |
|
Display |
Price |
|
Supermint ultra |
99% |
No Scratches |
May or may not have original charger |
1 year from Phonedekho& 6 months Battery warranty |
No issue |
No |
|
Original |
As per Market Value |
|
Supermint |
95-98% |
Unnoticeable Minor Scratches |
May or may not have brand box or charger |
1 year from Phonedekho& 6 months Battery warranty |
No issue |
No |
|
Original |
20% Less Then Its New Model price |
|
Super |
92-95% |
Noticeable scratches on ring or back cover |
May or may not have brand box or charger |
6 months from Phonedekho & 3 months Battery warranty |
No issue |
Normal soft Dent on ring or back cover |
|
Original or Compatible |
25 - 30% Less Then Its New Model price |
|
Good |
85-90% |
Noticeable scratches on ring or back cover |
No |
3 months from Phonedekho & 1 months Battery warranty |
Fingerprint,Proximity sensor and Face ID not work |
Normal soft Dent on ring or back cover |
|
Original or Compatible |
30-35% less than its new model price |
|
Fair |
85-90% |
Multiple scratches on body & screen |
No |
1 months from Phonedekho |
Fingerprint,Proximity sensor and Face ID may not work |
Ring and back cover uses condition & Paint peel off |
|
Yellow screen (may or may not be) |
40-50% less than its new model price |
Warranty claim process
The warranty process which customer can claim are as follows.
· Customer can visit our offline store to initiate a warranty claim process.
· Customer Service contact number : Customers can contact the company's customer service number i.e. 18005723432 to initiate a warranty claim process.
· Email: Our company also allow customers to initiate warranty claims through email at info@phonedekho.co.in
· Free Pickup Service: After registering on warranty process, our technician will call the customer and ask the problem, after verifying the issue , company will arrange free pickup service and courier will pickup the product within 48 hrs from the registerted address
· Repair or Replacement: After receiving the phone, our team of expert technicians will verify and resolve the issue.We offer a 7-15days repair or replacement guarantee for genuine functional issues with the device.
· Free drop Service: Once the repair is completed, we will deliver the phone back to you at the same registered address .
Defects are not considered under warranty
- Damage caused by improper use, accidents, or intentional abuse is usually not covered.
- If the product has been altered, modified, or repaired by someone not authorized by the acceglobal group, the warranty may become void.
- If the security seal is broken, serial number is removed, or the product is tampered, the warranty might not cover it.
- Warranties do not cover loss or theft of the product.
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